Shipping FAQ
Q1: How long does it take to process my order?
A: Orders are usually processed within 2–3 business days after full payment is received.
Q2: What shipping methods do you use?
A: We partner with trusted courier and freight companies to deliver your order safely and efficiently. Shipping options depend on your location and order size.
Q3: How can I track my shipment?
A: Once your order is shipped, you will receive a tracking number via email to monitor your package status.
Q4: Are shipping fees included in the product price?
A: Shipping charges are calculated separately during checkout based on your delivery address and order details.
Q5: Who is responsible for import duties and taxes?
A: Import duties, taxes, and customs fees are the responsibility of the recipient unless otherwise agreed.
Q6: What if my package is damaged or lost during shipping?
A: Please report any damage to the courier immediately and contact us within 48 hours. For lost shipments, we will assist in resolving the issue with the courier.
Q7: Can I change my shipping address after placing an order?
A: Changes can be made only if the order has not yet been shipped. Please contact us as soon as possible.
Q8: What should I do if I don’t receive my order on time?
A: Delivery times may vary due to customs or unforeseen delays. If your order is late, please contact our customer service for assistance.