Shipping Guideline

At Suja Global Pte Ltd, we are committed to delivering your orders safely and on time. Please review our shipping guidelines to understand our process and what to expect:

1. Order Processing

• Orders are typically processed within 2-3 business days after full payment confirmation.

• During high-demand periods or special promotions, processing times may be slightly longer.

2. Shipping Methods

• We use reliable courier and freight partners to ensure secure delivery.

• Shipping options, costs, and estimated delivery times vary based on product size, weight, and destination.

3. Delivery Time

• Estimated delivery time depends on the shipping method and destination country.

• While we strive to meet delivery estimates, delays due to customs clearance, weather, or unforeseen events may occur.

4. Shipping Charges

• Shipping fees are calculated at checkout based on your location and order specifics.

• Import duties, taxes, and customs fees are the responsibility of the recipient unless otherwise agreed.

5. Tracking Your Order

• Once your order is shipped, we will provide a tracking number to help you monitor your shipment status.

6. Shipping Address

• Please ensure your shipping address is complete and accurate. Suja Global is not responsible for delays or lost packages caused by incorrect or incomplete addresses.

7. Damaged or Lost Shipments

• If your shipment arrives damaged, please report it immediately to the courier and contact us within 48 hours.

• For lost packages, we will assist in the investigation with the courier service.